Umpire Assistant End User License Agreement (EULA)

Version: 1.0

Umpire Assistant Cookies Policy

Effective Date: October 14, 2025

Company: Umpire Assistant Company, Conifer, Colorado, USA (“Company,” “we,” “us,” or “our”).

This Cookies Policy explains how Umpire Assistant Company (“Company,” “we,” “us”) uses cookies and similar technologies on our websites (including our WordPress marketing site) and in connection with our applications and services (collectively, the “Service”). For details about how we process personal information more broadly, see our Privacy Policy at /legal/privacy. Capitalized terms not defined here have the meanings given in our EULA at /legal/eula.

1) What Are Cookies and Similar Technologies?

Cookies are small text files placed on your device that help sites and services remember you and your preferences. We also use similar technologies such as pixels, web beacons, local storage, and SDKs (collectively, “cookies”).

2) How We Use Cookies

We use cookies to:

• Remember your preferences and settings (e.g., language, login).
• Authenticate users and maintain session security.
• Measure site performance and usage to improve the Service.
• Understand feature adoption and enhance user experience.
• Where applicable, tailor content or communications (subject to your choices).

3) Cookie Categories We Use

We group cookies into the following categories:

• Strictly Necessary: Essential for the Service to function (e.g., log-in, authentication, security). These cannot be switched off in our systems.
• Performance & Analytics: Help us count visits, understand traffic sources, and measure/improve performance (e.g., pages visited, links clicked). Data is usually aggregated.
• Functional: Enable enhanced functionality and personalization (e.g., remembering preferences). If disabled, some or all of these services may not function properly.
• Advertising/Targeting (if enabled): Used to deliver more relevant marketing or limit the number of times you see an ad. We currently do not sell personal information or share for cross-context behavioral advertising.

4) Your Choices: Managing Cookies

You can manage cookies in several ways. Note that disabling certain cookies may impact the functionality of the Service.

• Browser Settings: Most browsers let you block or delete cookies. See your browser’s help menu for instructions.
• Site Controls: Where provided, use our cookie banner or preferences center to accept, reject, or fine-tune categories of cookies (other than strictly necessary).
• Global Privacy Control (GPC): Where applicable and required by law, we honor GPC signals for relevant choices.

5) Specific Cookies We Use (Representative)

The exact cookies may vary over time. Below is a representative list. If you need a detailed current list, contact privacy -at- UmpireAssist.com.

• Strictly Necessary: session_id (first-party) — Maintains authenticated sessions; expires on logout/expiry.
• Performance & Analytics: _analytics_id (first-party) — Helps analyze page performance; typical expiry 12–24 months.
• Functional: user_prefs (first-party) — Stores UI/locale choices; expiry varies.
• Advertising/Targeting (if enabled): ad_pref (third-party) — Frequency capping; expiry varies.

6) Third-Party Cookies and Integrations

Some cookies are set by third parties that provide features or services on our site (e.g., analytics, embedded content). Third-party cookies are subject to the third party’s own policies. We recommend reviewing those providers’ notices.

7) Retention of Cookie Data

Cookie lifespans vary. Session cookies expire when you close your browser. Persistent cookies stay on your device until they expire or you delete them. We retain related analytics and log data for as long as necessary for the purposes described in this policy and our Privacy Policy.

8) Do We Sell or Share Personal Information?

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as defined by applicable law.

9) Changes to This Policy

We may update this Cookies Policy from time to time. Material changes will be indicated by updating the Effective Date above. Your continued use of the Service after the Effective Date signifies your acceptance of the updated policy.

10) Contact Us

If you have questions about this Cookies Policy or our cookie practices, contact: privacy -at- UmpireAssist.com. For legal notices, you may also contact our DMCA agent at DMCA -at- UmpireAssist.com.

11) Region-Specific Notes

EU/EEA/UK: Where required, we rely on your consent for non-essential cookies. You can withdraw or change your consent at any time via our cookie preferences center (where available) or by adjusting your browser settings.

California: We do not sell or share personal information for cross-context behavioral advertising. If this changes, we will provide appropriate notices and choices as required by the CPRA.

12) Related Policies and Terms

• Privacy Policy: /legal/privacy
• EULA: /legal/eula
• Returns & Refunds Policy: /legal/returns
• Anti-Spam Policy: /legal/anti-spam

Effective Date: October 14, 2025

Company: Umpire Assistant Company, Conifer, Colorado, USA (“Company,” “we,” “us,” or “our”).

This End User License Agreement (“EULA”) is a binding contract between you and Umpire Assistant Company. It governs your access to and use of the Umpire Assistant services and software, including our websites, WordPress marketing site, web applications, APIs, modules (e.g., UA/ADR/SettleFast), documentation, and any downloads or mobile components (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to this EULA. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization and “you” will mean that organization. If you do not agree, do not use the Service.

1) Eligibility; Account Registration and Acceptance

1. Age. You must be 18 years or older to use the Service.
2. Acceptance. You agree to this EULA by checking an acceptance box or continuing to use the Service. We may record your acceptance with version, timestamp, IP address, and user agent.
3. Organization Accounts. Where an account is owned by a business or organization, the organization’s administrator controls user provisioning, roles, and permissions. The organization is responsible for all activities under its account(s).
4. Credentials. You are responsible for safeguarding credentials and for all use under your account.

2) License and Access; Restrictions

1. License. Subject to your compliance with this EULA and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
2. Restrictions. You will not:

• copy, modify, create derivative works of, translate, or reverse engineer the Service;
• bypass or defeat security controls;
• rent, lease, sublicense, sell, resell, or otherwise exploit the Service;
• access the Service to build a competitive product or publish benchmarks without our prior written consent;
• use any scraping, harvesting, or automated data extraction not expressly permitted;
• share credentials or otherwise allow unauthorized access.

3. High-Risk Use. The Service is not designed for high-risk environments (e.g., life support, nuclear facilities, aviation navigation, emergency services). You will not use the Service where failure could result in death, personal injury, or severe environmental or property damage.

3) Customer Data; Privacy; Data Processing

1. Ownership. You retain ownership of all data, content, files, and records you submit to the Service (“Customer Data”).
2. License to Operate the Service. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and create aggregated and/or anonymized analytics from Customer Data to provide and improve the Service. Aggregated/anonymized outputs will not identify you or your end users.
3. AI Training. You grant us a non-exclusive license to use anonymized data, metadata, and usage patterns derived from the Service to train and improve AI models, provided such use does not disclose your or your end users’ identities or confidential information.
4. Privacy & Cookies. Our Privacy Policy at /legal/privacy and Cookies Policy at /legal/cookies describe how we collect, use, and share information.
5. Regulated Data. No PHI (HIPAA) or similarly regulated data may be submitted unless we have separately agreed in writing (e.g., a BAA).
6. DPA. A Data Processing Addendum (DPA) is available upon request for GDPR/CCPA or other compliance needs.

4) Third-Party Services

The Service may interoperate with third-party products (e.g., payments, cloud storage, analytics). We are not responsible for third-party services; their terms and privacy policies apply to your use of them.

5) Fees; Payments; Taxes; Refunds

1. Payments. Fees are due per your plan or order. We currently accept Stripe and may support ACH and wire transfers or other providers in the future. You authorize us and our processors to charge all applicable amounts.
2. Auto-Renewal. Subscriptions auto-renew for successive terms at then-current rates unless canceled per your plan’s terms.
3. Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes (excluding our income taxes).
4. Refunds. Refunds are governed by our Returns & Refunds Policy at /legal/returns.

6) Acceptable Use; Security

1. AUP. You will comply with our Acceptable Use standards: no illegal activity, abuse, spam, malware, infringement, or attempts to disrupt or overload the Service.
2. Security. We implement reasonable administrative, technical, and physical safeguards. You are responsible for secure configurations (e.g., MFA, password hygiene, user permissions) on your side and for promptly notifying us of suspected compromise.

7) Intellectual Property; Feedback; Trademarks

1. Our IP. We and our licensors own all rights in the Service and underlying software, excluding Customer Data.
2. Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without obligation.
3. Trademarks. Our names, logos, and marks (e.g., Umpire Assistant™) are our property. You may not use them without prior written permission, except to identify yourself as a customer consistent with Section 10 (Publicity).

8) DMCA; Copyright

We respect intellectual property rights. If you believe content infringes your copyrights, send a notice to our DMCA contact:

DMCA Agent: “DMCA @ UmpireAssist.com” (write as DMCA -at- UmpireAssist.com)

Mailing: DMCA Agent, Umpire Assistant Company, Conifer, Colorado, USA

Include all elements required by 17 U.S.C. §512(c)(3). We may remove content and terminate repeat infringers.

9) Beta, Pre-Release, and Free Features

We may offer beta or free features AS IS, which may be changed or discontinued at any time. Use is at your own risk.

10) Publicity

Unless you opt out by written notice, you grant us the right to use your name and logo to identify you as a customer in marketing materials, on our websites, and in sales presentations.

11) Modifications to the Service or EULA

We may update the Service and this EULA from time to time. Material changes will be indicated by updating the Version and Effective Date above. Continued use after the Effective Date constitutes acceptance. We recommend reviewing this page regularly.

12) Term; Suspension; Termination; Data Export

1. Term. This EULA remains in effect while you access the Service.
2. Suspension/Termination. We may suspend or terminate access for breach, security risk, unlawful use, or non-payment. You may terminate by closing your account and ceasing use.
3. Data Export. Upon termination, you may request export of Customer Data for 30 days (unless prohibited by law or this EULA). After that, we may delete or archive data per our retention practices and legal obligations.

13) Disclaimers; No Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE, OR THAT DATA WILL BE PRESERVED WITHOUT LOSS.

14) Limitation of Liability

1. No Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
2. Cap. EXCEPT FOR EXCLUDED CLAIMS BELOW, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THIS EULA WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $500.
3. Excluded Claims. The limitations above do not apply to: (i) your payment obligations; (ii) a party’s intentional misconduct or fraud; (iii) your indemnity obligations; or (iv) your violation of our IP rights.

15) Indemnification

1. By You. You will defend, indemnify, and hold harmless us and our affiliates against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service in violation of this EULA or law; (b) Customer Data (including alleged infringement or violation of rights); or (c) your applications, configurations, or integrations.
2. IP Infringement by the Service. If the Service infringes a third party’s IP right, we may, at our option and expense: (a) procure the right for you to continue using it; (b) modify it to make it non-infringing; or (c) terminate the affected features and refund prepaid unused fees. This Section does not apply to claims based on your content, specifications, or combinations not provided by us.

16) Arbitration Agreement; Class-Action Waiver; Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR RIGHTS.

1. Governing Law. This EULA and any dispute will be governed by the laws of the State of Colorado, excluding its conflict of laws rules.
2. Arbitration. All disputes and claims must be resolved by binding arbitration administered by JAMS under its applicable rules (Commercial or Consumer, as appropriate), before one arbitrator, seated in Denver, Colorado, USA. Proceedings will be confidential and conducted in English. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration agreement.
3. Class-Action Waiver. Disputes must be brought in your or our individual capacity only, not as a class or collective action, and the arbitrator may not consolidate claims.
4. Jury Trial Waiver. If for any reason a dispute proceeds in court rather than arbitration, both parties waive any right to a jury trial.
5. Injunctive Relief Carve-Out. Notwithstanding the foregoing, either party may seek temporary or permanent injunctive relief or other equitable relief in courts located in Denver, Colorado to protect IP rights, confidentiality, or security interests.
6. Small Claims. Either party may bring an individual action in small-claims court in Colorado if the claim qualifies.

17) Export; Sanctions; Compliance

You must comply with all applicable export control and sanctions laws and will not use or provide access to the Service in violation of such laws.

18) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, internet failures, governmental actions, or third-party service interruptions.

19) Assignment

You may not assign this EULA or your rights without our prior written consent. We may assign this EULA in connection with a merger, acquisition, corporate reorganization, or sale of assets.

20) Notices

Legal & DMCA Notices:

• Email: DMCA -at- UmpireAssist.com (for DMCA and legal notices)
• Mail: Umpire Assistant Company, Attn: Legal, Conifer, Colorado, USA

Notices are deemed given when received (or, for email, when sent if no bounce is received).

21) Miscellaneous

• Entire Agreement. This EULA, together with policies referenced here (Privacy, Cookies, Returns & Refunds, Anti-Spam), is the entire agreement.
• Order of Precedence. If you signed a separate MSA with us, that MSA controls to the extent of conflict with this EULA.
• Severability. If any provision is unenforceable, it will be modified to enforceable effect or severed; the remainder will remain in force.
• No Waiver. Failure to enforce a provision is not a waiver.
• Headings. Headings are for convenience only.
• No Third-Party Beneficiaries. None are intended.

22) Linked Policies

• Privacy Policy: /legal/privacy
• Cookies Policy: /legal/cookies
• Returns & Refunds Policy: /legal/returns
• Anti-Spam Policy: /legal/anti-spam

Questions? Contact DMCA -at- UmpireAssist.com.

Version History

• v1.0 (October 14, 2025): Initial release.